Contact us
Contact King IPTV
Live Chat is the fastest way to contact King IPTV. Email to help@supportiptv.ca and the message form further down reach the same people. Replies come in English or French, seven days a week, between 9 a.m. and midnight Eastern.
- No phone line: every answer in writing
- English or French
- Open 7 days a week
Ways to contact King IPTV
You can reach King IPTV three ways: Live Chat, email or the form below. Each one lands with the same people, so choose the one that suits you. Chat is the quickest for anything that needs a back-and-forth, such as setting up a TV.
| Way to reach us | Best for | What to expect |
|---|---|---|
| Live Chat | Trials, setup, orders, buffering | Usually a reply within minutes during support hours |
| help@supportiptv.ca | Detailed questions, privacy requests, copyright notices | Answered in order of arrival, slower than chat |
| Contact form | Questions that are not urgent, reseller enquiries | Lands in the same inbox as email |
King IPTV has no phone number and no office open to visitors. Everything is handled online, which means you always get written steps and can copy your login exactly as we send it.
King IPTV support hours
Our support desk runs 9 a.m. until midnight Eastern, seven days a week, weekends included. The table converts those hours for each part of Canada, since most of the country is one to four and a half hours away from Toronto time.
| Time zone | Example cities | Support is open |
|---|---|---|
| Newfoundland | St. John's | 10:30 a.m. to 1:30 a.m. |
| Atlantic | Halifax, Moncton, Charlottetown | 10 a.m. to 1 a.m. |
| Eastern | Toronto, Montreal, Ottawa | 9 a.m. to midnight |
| Central | Winnipeg | 8 a.m. to 11 p.m. |
| Saskatchewan | Regina, Saskatoon | Summer: 7 a.m. to 10 p.m. Winter: 8 a.m. to 11 p.m. |
| Mountain | Calgary, Edmonton | 7 a.m. to 10 p.m. |
| Pacific | Vancouver, Victoria | 6 a.m. to 9 p.m. |
Most of Saskatchewan stays on the same clock all year, which is why its hours shift with the seasons. The overview of time in Canada on Wikipedia explains the zones in detail. Outside support hours, messages are still welcome: type yours in the chat, and it waits in your conversation until the team starts at 9 a.m. Eastern.
What to include in a support message
A useful message names the order, the device, the app, and the channel plus the moment it failed. With those details, we can usually fix things on the first reply instead of asking questions back and forth.
- The KNG order number, or the checkout email if you cannot find it
- Your device and model, for example "Fire TV Stick 4K" or "Samsung TV from 2022"
- Which player app is open: TiviMate, IPTV Smarters Pro or another
- Which channel misbehaved, and when it started (add your time zone)
- What you already tried: restarting the app, another channel, an Ethernet cable
- A photo of any error message (Live Chat accepts photos)
A message that gets solved fast: "Order KNG-482913. Fire TV Stick 4K with TiviMate. A Toronto local news channel froze at 6:10 p.m. Eastern, while other channels play fine. I already restarted the stick and the modem."
Message us
Send King IPTV a message
Fill in the form and our team replies by email. Name, email, topic and message are required; the phone number is optional.
Pages that may answer your question right away
Many questions already have a full answer on our site. These pages are the ones our team links to most often:
- Device steps for TVs, sticks, boxes and phones in our IPTV setup guides.
- Money back within 7 days for new customers, explained in the refund policy.
- Changing your mind before or after paying, covered on the order cancellation page.
- Selling King IPTV to your own customers through the IPTV reseller program.
- Copyright concerns from rights holders, handled through our DMCA notice procedure.
FAQ
Questions about contacting King IPTV
Does King IPTV have a phone number?
No. King IPTV offers no phone support, by design. Live Chat takes its place and usually works faster: instructions arrive in writing, so you can go one step at a time, and your login comes as text you can copy without typos. Prefer email? Write to help@supportiptv.ca, and the same team replies.
Can I write to King IPTV in French?
Yes. Our support team works in French and English, in Live Chat, by email and through the form on this page. Write in the language you are most comfortable with, and the answer comes back in that language. Many of our setup steps and channel names can also be explained in French on request.
How quickly does King IPTV reply?
Most chats are answered in minutes while the team is online, and a little later on big game nights. Emails and form messages are handled in the order they arrive, also during support hours. Anything sent overnight is picked up once the team starts at 9 a.m. Eastern.
How do I send King IPTV a privacy request or copyright notice?
Both go by email to help@supportiptv.ca. Rights holders should use the subject "Copyright notice" and include the details listed on our DMCA notice page. Customers who want a copy or deletion of their personal information should use the subject "Privacy request". Email keeps a clear written record for both sides.
Questions before you order?
Start the free 24-hour trial and ask us anything along the way. We reply in both official languages.