DMCA and Copyright Notice Procedure

Who this copyright procedure is for

This procedure is for rights holders and the agents they appoint, such as a studio, a broadcaster, a sports league or a law firm working for one of them. King IPTV keeps no content on its own servers. Outside providers carry the streams, and our role is limited to accounts and technical help. We still want to know about any concern, and we act on whatever is within our control.

Customers with a question about their account, a channel or a payment should use Live Chat instead. Copyright notices sent through the chat cannot be processed as quickly as those sent by email.

What to include in a copyright notice

A complete notice contains seven pieces of information. With all seven, we can find the material and review it without writing back to you first.

1. Who you are: your name, the organization you represent and your relationship to the rights holder.
2. The work: what is protected, for example the title of a film, the name of a series or the event, channel and broadcast date.
3. Where it appears: the exact URL, or a reference precise enough to locate it, such as a page on kingiptv.ca or a channel name plus the day and hour you noticed it.
4. How to reach you: postal address, email address and, if you wish, a phone number.
5. A good-faith statement: a sentence saying you honestly believe the rights holder, its agent or the law has not allowed this use.
6. An accuracy statement: a sentence confirming the notice is correct, and that you hold the right yourself or have permission to represent whoever does.
7. Signature: a signed scan, or your full typed name as an electronic signature.

Where copyright notices go

All notices go to help@supportiptv.ca. Use "Copyright notice" as the subject so it reaches the right person quickly. Put the notice in the body of the email or attach it as a PDF. One email can list several works, as long as each one has its own location and description. We read notices in English and French.

How Canada's notice and notice system works

Canada handles online copyright claims through a "notice and notice" regime in the Copyright Act, in force since January 2015. Under it, rights owners may write to an internet provider or hosting company to claim that someone infringed their copyright. The provider must forward that notice to the subscriber linked to the activity, tell the owner it was forwarded, and keep records that can identify the subscriber for a set period.

Receiving a forwarded notice is not a court finding. Since a 2018 amendment, a notice that asks the subscriber to settle, to pay or to hand over personal details does not comply with the regime. The full rules are in the Copyright Act on the Justice Laws website, and the federal government explains them for consumers on its page about notices to Canadian internet subscribers.

Why this page uses the name DMCA

The Digital Millennium Copyright Act, or DMCA, is a United States law passed in 1998. Many rights holders around the world know its notice format, so we use the name as a familiar label for this page. We accept notices written for the DMCA, for the Canadian system or as a plain letter, as long as they include the seven details above. The US Copyright Office page on the DMCA describes the American law.

Counter-notice: if you believe a removal was a mistake

If a notice led us to remove or block your material and you think we got it wrong, write a counter-notice. Send it to the same mailbox, titled "Counter-notice", with:

• a description of the material and where it appeared before it was removed;
• a statement, in good faith, that it was removed by mistake or because it was misidentified;
• your name, postal address, email address and phone number;
• your handwritten or electronic signature.

We review each counter-notice and may share it with whoever filed the first notice, so both sides can sort out the claim between them.

Send accurate notices only

Please send a notice only when you have a real, good-faith belief that a use is not allowed. In the United States, section 512(f) of the DMCA lets courts award damages against anyone who knowingly misrepresents facts in a notice or counter-notice, and other countries have their own rules. This page describes our process and the general law; it is not legal advice. What King IPTV is and is not responsible for is set out in the legal disclaimer and in our terms and conditions.